Palm Leaf Plates Frequently Asked Questions
What are Palm Leaf Plates?
Palm leaf plates are the perfect waste to wealth eco friendly alternative to plastic,  paper or other industrial degradable only kitchenware products used for serving food.
They are made by made by heat pressing naturally fallen leaves from palm trees that would otherwise go waste. These leves are washed, segregated and then heatpressed to various shapes and sizes.
Why Choose Palm Leaf Plates?
- They are sturdy and look rustic and can hold any solid/liquid for 2 hours.
- They can be thrown into soil and will degrade within 8 weeks, naturally
- they are made from naturally fallen leaf that would otherwise go to waste.
- available in 50+shapes and sizes across plates, bowls etc.
- comes with cutleries and in sets.
- comes packed in airtight packs with moisture absorbent silica gels in each pack
What Makes Your Products Unique?
- Available in 50+shapes and sizes across plates, bowls etc.
- UV Check and moisture control before packaging for added safety for exported goods.Â
How Are They Made?
Naturally fallen palm leaves are picked up at farms, segregrated and traspeorted to factories where they are washed and sun dried. Then they are inserted to preheated moulds to derive desired shapes and sizes. The heat gives the otherwise flimsy leaf a sturdy and rustic feel. These are then packed into desired sets of 25/50/200 pieces with custom branding.
Who Are Your Existing Customers?
We sell to 50+ businesses around the world. Some of our renowned customers are Better than Bamboo, Chic Leaf, Palm Naki, Ecorhile on Amazon USA.
GoBeTree, Casa Naturo, Chic Leaf on Amazon Europe
What Are the Uses of Palm Leaf Plates?
- For serving food at home, events, hiking, restaurants etc
- storing dry food items
What Are the Environmental Benefits?
- Palm leaf products are  a waste to wealth product which means the raw material is natually available and would otherwise go to waste.
- Every plate you buy saves at least 4 plastic plates from the environment.
What Are the Bulk Purchase Options?
You can define your SKU contents and get in touch with us. We will provide you with a detailed product, packaging and shipping quote. You can have your own branding done on each of the packs.
How Can Businesses Market These Plates?
- Sell on private label ecommerce stores using shopify woocommerce etc.
- sell on marketplaces like amazon, etsy, walmart etc.
- generate leads for catering, restaurants, event planners and offer free samples
How to Get Started with Your Company?
- Define your SKU. Number of pieces of each with shape and size.
- Define ancillary products (birchwood cutlery etc)
- Confirm number of units of the sku
- Prepare UPC barcodes using gs1 and share
- Share the design file of the branding content.
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Palm Ordering Frequently Asked Questions​
What is the Cost Per Unit for Bulk Orders?
- The cost per unit depends on size or shape of the plate/bowl and number of pieces in each SKU.
- For eg. an 8 inch sq plate costs $0.09 a piece. For a set of 100 such plates in 1 SKU, the cost will be $9.
- Additional bulk discounts upto 8% apply on repeat purchase, Full container orders,prescheduled & combined shipping orders.
Are There Customization Options Available?
- Yes you can customize your SKU to desired choice.
- You can pick from a range of 50 shapes and sizes with or without cutleries.
- You can also print custom branding content that can be used for packaging.
What is the Minimum Order Quantity (MOQ)?
- Our MOQ is 10,000 pieces per Size or shape.
- We suggest you to order a 20Ft container and above to optimize for best cost of landed goods.
Do You Offer Samples?
- Yes we offer free samples. We have a standard sample set that has all sizes and shapes available in them. You can also custom order a specific sample set as per your requirement.
- While the samples are completely free, we request you to pay for the air shipping only.
- Once the samples are shipped, photos and tracking details will be sent to you automatically.
What is the Lead Time for Orders?
- Lead time depends on the size of the order and the variants of sizes and shapes available.
- For smaller orders we generally have the inventory available with us.
- For larger orders of 20ft Container and above the lead time will be 25 days for the first order and will keep reducing for each order.
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Shipping and Delivery Frequently Asked Questions​
What Are the Payment Terms and Conditions?
- Our default payment terms are 70%-30% during order confirmation and order dispatch.
- In some cases we also offer 50%-50%.
- Better payment terms get available with more shipments.
- Get in touch with us if you’d like us to refer you to credit offering companies
What Are the Shipping and Delivery Options?
- For sample shipping we advince using air shipping like UPS, DHL, Fedex etc. It will take 3-5 days to receive goods.
- For shipments, the suggested shipping option is only via sea. It takes approx 30 days to Ship to USA, most Eurpoean countries. 4-9 days to most Middle Eastern Countries.
- We offer all delivery options either to your residential address or to a commercial warehouse.
What is Your Return and Refund Policy?
- We do not offer any return or refund policy for our products.
- This is because our avg return rate for our existing customers selling online is less than 3% already
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General Frequently Asked Questions​
1) Do you deliver?
Yes, we offer door/warehouse delivery of the goods. We also offer other INCOTERMS like Ex-works, FOB, CIF, DDP etc.
2) Does the product price include Ex Works, FOB, and DDP shipping?
No, shipping is extra.
3) Do you provide dropshipping?
We offer drop shipping services for B2B shipments. We do not offer B2C drop shipping because the cost of the product + air shipping for each order from India is too high for any business to sell profitably. Â
4) What certificates do you have?
We have an ISO certificate for our quality control and manufacturing process.
Our Processes are already 6 sigma compliant and we are in the process of certification. For each shipment, we will share individual certificates like Certificate of Origin, Phytosanitary certificate. Fumigation and any other manufacturing/export certificates depending on your country.
5) What is the turnaround time?
We manufacture and ship a full container in 25-40 days depending on the SKUs.The TAT gets better with each following shipment.
6) How do you ensure quality?
We do a thorough internal inspection and a mandatory third-party inspection for all shipments. Our quality is evident from the 3000+ 5 Star reviews on our customer’s Amazon/Ecom stores.
7) What are the different qualities available?
We have domestic and export quality products
8) What certificates do you have (To show authenticity and compliance)?
- ‌ISO (International Organization for Standardization)
- COI (Certificate of Incorporation)
- PQ (Plant and Quarantine)
- LFGB Germany
- SGS
- Phytosanitary Certificate
9) What ports do you ship to in USA?
- ‌We can ship to any port, but we suggest New York Port in NY, LAX or Long Beach in California.
- We have the two current warehouses/3PL in the same places.
10) Do you make custom designs? For an MOQ
‌Yes, we make custom designs as per the need. We have mold designers. We will charge you a deposit cost for each mold and will adjust the cost on 50,000 pieces in order. We will return the deposit.
11) Do you offer white labelling?
‌We offer a completely white-labeling service
12) What kind of restaurants do these plates sell in ?
These products sell very well in take away joints, fast casual restaurants where food gets served in quick turnarounds
13) Whom do you sell to - Sellers on the above platforms?
- ‌We sell to online and offline sellers across the world.
- Online include marketplaces, E-com stores like Amazon, Walmart, Costco etc.
- Private label brands built generally on Shopify wordpress etc.
- Offline stores in local areas
- Event Planners and Hiking planners
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14) Do you do laser engraving or embossing?
- ‌Yes, Its dependent on the size of the lazer print in sq. Inch. Complexity of the design + and number of pieces in order. Cost approx 0.2 usd/sq.inch.
- Generally, it is not a practice to laser engrave for branded sales since the cost goes high.
15) Do you work with CSR?
- ‌Yes, we do work with CSR. The organisation generally uses the purchase to donate for specific rural village.
- We also have businesses donating for us to use to sending cutleries to religious intitutions near our factory.
16) Can you do DDP shipping for my goods ?
- ‌We can get quotes from our freight forwarders.
- Ask client to get a quote from a couple of FFs.
- Get quotes on online FFs like ship freight and freights.
17) Do you provide B2C dropshipping?
- ‌No, we do not provide B2C dropshipping. This is because the products are large in volume and light in weight. It is not economical to ship each order. Although we do offer B2B drop shipping.
- You can buy orders in bulk, ship them to the destination; or store them in your warehouses or our preleased warehouses. We are consistently growing our partner network warehouses.
- We also offer API integration for your E-commerce store.
18) Where can I find your products - Amazon, Walmart, Tesco, Costco, Lulu?
‌As a B2B, we sell to businesses who directly sell to the customers in the above mentioned E-commerce platforms. You can find our products from any of our customer’s stores. Palm Naki, BTBC, etc
19) Do you take returns?
‌We don’t take returns. But we can confidently tell you that you will have some of the lowest number of returns when you buy from us. Especially related to product/packaging quality.
20) Do you offer free samples?
Yes, we offer free samples. You just have to pay the shipping cost.
21) How many shapes and sizes do you have?
We have 49 different shapes and sizes on Areca plates and bowls
22) What is your manufacturing/export capacity?
We can supply 22 lakh pieces per month
23) Do you have warehouses/3PL partnerships?
- ‌We have a warehouse in Coimbatore,Bengaluru, Sathyamangalam, Chennai in India.
- We have access 14 warehouses/3PL completely in USA.
- We also have 3PLs in Canada, Spain, UK, Dubai.
24) What other products do you have?
- ‌We have 10 + products on the catalog. We are always adding new products.
- Feel free to suggest if you’d like us to add any specific products on our inventory.
25) How to take advantage of combined shipping?
We use combined shipping to minimize the cost.
