At Arbhu Enterprises, we work closely with our buyers to ensure that every shipment meets the agreed specifications and quality standards.
Because we operate in the B2B exports segment, goods are produced or sourced specifically for each order — which means returns and refunds are generally not part of our process.

We want our buyers to feel confident in every transaction, which is why we are open for third-party quality inspections before goods are lifted from the port or warehouse. This ensures complete peace of mind before the shipment reaches you.

1. Returns  

• Returns are not accepted under normal circumstances.

• In the rare event of a serious product defect solely attributable to Arbhu Enterprises — and only if this has been explicitly stated in the Proforma Invoice — before confirming the order, a return may be considered.

2. Cancellations and Refunds  

• Once an order is confirmed and production or procurement has started, cancellations or refunds are generally not possible.

• Any exceptions will be clearly mentioned in the Proforma Invoice so expectations are transparent from the start.

3. Reporting Concerns  

• If an eligible issue arises, it must be reported within 5 calendar days of receipt, with all necessary evidence provided.

• We will review the case promptly and communicate openly about next steps.